Your Trusted Path to Compliant Trading.

Account Opening & Compliance Communication Policy

Al Rafidain Jewellery Trading LLC follows a structured account-opening process to maintain confidentiality, responsible sourcing, and compliance with applicable UAE regulations.

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1. Communication Channels

Inquiries & Dealing: info@alrafidain.ae
Account Opening & Compliance: kyc@alrafidain.ae

All account-opening applications, KYC documents, and compliance inquiries must be submitted to kyc@alrafidain.ae.

Account decisions, screening results, and compliance assessments are not provided by telephone, WhatsApp, or unauthorised third parties.

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2. Pre-qualification Requirements

Applicants must complete our KYC or supplier questionnaire and may be asked to provide:

• Trade licence and incorporation documents

• Identification of owners and authorised representatives

• Shareholding and ultimate beneficial ownership details

• Expected transaction activity and payment methods

• Source-of-funds or source-of-wealth information

• Bank-account details

• Gold, jewellery, and precious-metals supply-chain information

• Countries of origin, transit, and destination

Additional or certified documents may be requested depending on the applicant’s risk profile.

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3. Due Diligence

Applications may be subject to identity verification, sanctions screening, PEP and adverse-media checks, source-of-funds assessment, and supply-chain traceability review.

Information must be complete, accurate, and current. False, altered, misleading, or incomplete information may result in rejection.

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4. No Guarantee of Approval

Submitting documents does not guarantee account approval, acceptance as a customer or supplier, or approval of any transaction.

Al Rafidain Jewellery Trading LLC may request further information, suspend an assessment, or decline an application that does not meet our legal requirements, risk appetite, or responsible-sourcing standards.

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5. Responsible Sourcing

We will not knowingly deal in gold, precious metals, gemstones, or jewellery connected with:

• Human-rights abuses or unlawful armed groups

• Forced labour or child labour

• Bribery, fraud, corruption, or tax evasion

• Money laundering or terrorist financing

• Proliferation financing or sanctions evasion

• Illegal mining, smuggling, or concealed origin

Applicants may be required to demonstrate the origin, ownership, transportation route, chain of custody, and payment trail of their goods.

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6. Privacy and Confidentiality

Submitted information will be used for legitimate business, due-diligence, risk-management, and regulatory purposes.

Information may be shared with competent authorities, banks, auditors, advisers, or authorised service providers where permitted or required by law.

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7. Professional Conduct

We maintain zero tolerance for harassment, threats, abusive communication, bribery, false documentation, or attempts to pressure employees into bypassing compliance procedures.

Such conduct may result in immediate rejection, suspension, or termination of the business relationship.

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8. Ongoing Compliance

Approved customers and suppliers remain subject to ongoing monitoring, periodic KYC updates, transaction reviews, sanctions screening, and responsible-sourcing assessments.

Failure to provide updated information may result in transaction delays, account restrictions, suspension, or termination.

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Al Rafidain Jewellery Trading LLC
Gold Center Building, Zone 1, First Floor, Office No. 4
Al Ras, Deira Gold Souq, Dubai, UAE

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Inquiries & Dealing: info@alrafidain.ae
Account Opening & Compliance: kyc@alrafidain.ae
Website: www.alrafidain.ae